Much like the world at large, the team at Network Right was faced with tackling the transition to a completely remote workforce. Not just for our internal team but our clientele. As an IT provider, we are thankfully in an industry more prepared than most for said environments. Nonetheless, we had to look at the most common issues companies would face in this movement from the IT side & how we can help combat it using the proper tools, policies, and planning at scale.
Much like the world at large, the team at Network Right was faced with tackling the transition to a completely remote workforce. Not just for our internal team but our clientele. As an IT provider, we are thankfully in an industry more prepared than most for said environments. Nonetheless, we had to look at the most common issues companies would face in this movement from the IT side & how we can help combat it using the proper tools, policies, and planning at scale.
Arguable the AV space saw the biggest jump in our remote work transition. Many clients who had conference room solutions while in the office had to prepare their teams for fully communicating via popular apps like Zoom, Microsoft Teams, Google Meet & more.
As such we make sure to work with our current & new clientele to ensure they had the appropriate software & plans in place to best support their workforce. With the increase in virtual events, we worked with department managers, assistants, and office managers alike to ensure the tools they used allowed them to easily host events that fit their criteria. For example, setting up Zoom accounts for companies and ensuring they had features such as breakout rooms, webinars, and licensed accounts for all their teams hosting calls longer than 40 minutes.
Staying in the touch with the team at this time is more important than ever. So we worked with our clientele to be sure their software stack met their needs to keep their employees in touch despite the remote times.
The other major concern for companies was the move from a corporate network to employees being on individual home connections. Security & accessibility is the most important aspect here.
VPN: Virtual Private Networks was one of the first things we worked with our clients to ensure they had some sort of solution available to help secure their employee’s traffic. VPN allows the user traffic to be tunneled safely when browsing & transferring data over networks especially that of the home where IT doesn’t have any administration. Furthermore, for clients with on-prem hardware (Servers, Data Storage, etc) at offices, we got VPNs configured at the network level to allow employees to connect as if they were at the office. This allows employees to access data and environments that they normally would on the corporate network.
Cost Savings: Given most offices went on pause we worked with both our clients & ISP partners to see where we could help save on costs. With no internet being used in some spaces where contracts permitted we worked to reduce cost & implement temporary savings.
Remote Monitoring: Having some level of visibility on the corporate network was still important for a lot of our clients. Whether it was on-prem devices or to ensure empty offices were secure we worked with those who didn’t have enterprise-grade equipment to implement hardware that allows our team to monitor any network drops, status, and various other information. Giving clients a sense of safety & visibility despite being out of the office.
One of the biggest hurdles faced was that of the transition to on/offboarding in these remote times from an IT perspective. We worked closely with HR departments to ensure we could have a plan in place for the remote work situation.
These are just some of the few ways we adjusted or implemented certain tools into some of our clients to ensure they were prepared & could handle the transition of onsite to remote hiring/offboarding in a way that’s efficient for all parties involved. While keeping IT security & employee satisfaction at the forefront.
The post-pandemic world saw a huge spike in phishing attempts across the year. As more and more people began to work from the home, the physical disconnect could at times make these spam/phishing attempts more susceptible to succeeding in their nature. As we saw the increase globally we did our best to ensure our clients were prepared.
This area was all about communication & being proactive to spot the troubles that would arise globally as a result of the remote workforce. Further how we in IT could help secure our customers & their data as well as educating the employees in such matters.
Lastly and most importantly we wanted to ensure that communication to our internal IT help-desk team was efficient, easy, and humane. We know that being outside the office and no direct communication can often leave problems left unchecked, urgent issues maybe not get flagged, and so on. Helpdesk being one of the leading services we provide, we wanted to be 110% certain in the transition existing clients didn’t lose the on-site white glove experience and that new clients felt our team was apart of there’s despite the remote times.
We achieved this in the following ways:
Communication is key in our field. Just as we offer our on-site service we wanted to ensure our remote presence was also felt if not physically at least digitally. We plan to continue to support all our client’s present & hopefully future ones for as long as these times or hybrid setups exist. While we enjoy the face-to-face connection at client sites we want to be able to safely & efficiently continue to offer our level of services regardless of conditions.
We hope to someday serve you as well! Be sure to reach out to our team if any of the above are issues your team may be facing & want to see how we at Network Right may be able to assist!
Ready for streamlined IT solutions tailored by Network Right? Let’s begin this journey together.
